Help Ahead is the centralized resource and intake line for infant, child, youth and family mental health and well-being services in Toronto. We offer access to one-off counselling sessions, information and intake to ongoing support and programs. We are not an urgent crisis service.
For more immediate crisis support, please refer to the list below. If this is an emergency, please go to your local hospital or call 911.
310-COPE (Community Crisis Response Service)
By calling our toll free number 1-855-310-COPE (2673) or (TTY) 1-866-323-7785 , you can speak with a crisis worker anytime you need to. The crisis worker will provide an immediate telephone/text response in a variety of situations, such as if you are feeling depressed, distressed, lonely, anxious, scared, angry or are worried that you have no where to go.
CMHA Assertive Community Treatment (ACT) Teams
ACT Teams provides intensive support services for individuals with serious mental illness who have very complex needs, and who find it difficult to engage with other mental health services.
A referral for the ACT Team can obtained through The Access Point.
Who are ACT Team services for?
- Individuals who are 16 years of age and older
- Individuals with a primary diagnosis of schizophrenia, bipolar disorder, or major depression
- Individuals who have had recent psychiatric hospital admissions and who have high service needs
- Services are available to residents of Scarborough and North York
Connex Ontario Health Services
Connex Ontario is a confidential and free service, available 24/7 to:
- Provide information about counselling services and supports in your community
- Listen, offer support and provide strategies to help you meet your goals
- Provide basic education about mental health, drug, alcohol, and problem gambling treatment services
If you are 16 years of age and over experiencing a mental health crisis yourself, or you know someone who is, please phone the 24/7 Mental Health Crisis Line.
We provide screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the Local Crisis Team or to emergency services when advisable.
Crisis Service Canada (Canada suicide prevention hotline 24/7)
If you’re thinking about suicide, are worried about a friend or loved one, the Canada Suicide Prevention Service is available 24/7 for voice and 4pm to 12am ET for text.
Additional service details:
- For anyone in Canada that is thinking about, is or has been affected by suicide
- Available across Canada via toll-free phone, or text in English.
- Toll-free phone service is also available in French.
- Available 24 hours a day, 7 days a week.
- Barrier-free, non-judgmental, supportive and responsive responders.
- Nationally available, regionally delivered service, with collective strengths, local knowledge, resources, and technology to support the needs of all people in Canada.
- Highly trained, committed and capable responders leverage our unique Canadian culture, attitudes and values, providing a network of support from coast to coast.
DART (drug and alcohol helpline)
The Drug and Alcohol Registry of Treatment (DART) is:
- a toll-free, province-wide, treatment information and referral service located in Ontario, Canada
- available to professional and public callers
- designed to link callers with suitable treatment options tailored to their individual needs
The Drug and Alcohol Registry of Treatment (DART) is a program of ConnexOntario Health Services Information and is funded by the Ontario Ministry of Health and Long-Term Care.
Distress and Crisis Ontario (DCO)
Distress Centres (DCs) across Ontario offer real-time support and a variety of other services that address the needs of their communities.
DCs provide their listening and referral services for free, primarily through highly trained and committed volunteers who are knowledgeable individuals who are dedicated to ensuring that the highest levels of support and innovation in service provision are offered to their communities.
Distress Centres of Greater Toronto
Distress Centres of Greater Toronto provides 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable.
Our crisis and emotional distress services are available via hotline chat and text.
Our multi-lingual services offer support in seven languages (Mandarin, Cantonese, Urdu, Punjabi, Hindi, Portuguese, Spanish).
Our Traumatic Loss program offers virtual/face-to-face individual counselling as well as group support to those who have lost a loved one to suicide or homicide and are navigating the aftermath.
Our Touching Base and Senior Support Programs offer vulnerable seniors and youth with medical medication/appointment reminders, mental wellness check-ins and social supports to combat isolation.
Geneva Center for Autism
Gerstein Crisis Centre
For adults 16+ in the City of Toronto who are dealing with mental health, concurrent, or substance use issues and are currently in crisis.
Our services include 24/7 telephone support, in-person mobile crisis team, community support referrals, substance use crisis management, follow-up and access to short-term crisis beds.
Over-the-phone interpretation services are available 24/7 in over 180 languages through RIO Network.
Kids Help Phone
Kids Help Phone is Canada’s 24/7 e-mental health service offering free, confidential support to young people in English and French.
We’re here for kids, teens and young adults from coast to coast to coast and offer the following immediate support:
One Stop Talk/Parlons maintenant
One Stop Talk/Parlons maintenant is a free service that immediately connects you to a professional therapist from our network of community-based child, youth and family mental health agencies across Ontario.
Any child, youth aged 0-17 and parents along with their child can call or connect online from anywhere in Ontario.
Ontario Association of Suicide Prevention
Sexual Assault/Domestic Violence Care Centre
We are a comprehensive service that assists women, men, and trans people, over the age of 14, who are victims/survivors of sexual assault and domestic/intimate partner violence.
For sexual assault pertaining to children or youth under 14, please contact the Suspected Child Abuse and NEglect (SCAN) program at 416-813-6275
Strides Toronto provides evidence-based interventions for children and youth with autism spectrum disorder (ASD) and their families.
Our services are flexible and consider individual needs. Individualized intake assessments are completed to help determine a plan for service. Behavioural interventions and family services are integrated and coordinated with other services (e.g., speech and language therapy, mental health) which a child or youth and their family may be receiving.
SunPACT — Sunnybrook Program of Assertive Community Treatment
SunPACT helps patients with severe and persistent mental illness function in the community.
The SunPACT team includes a group of therapists, nurses, psychiatrists and social workers who bring support, treatment and rehabilitation to patients in their homes and in the community, helping with the everyday management of their illness and keeping them out of institutions.
Patients are assisted with medication, side effects, housing, daily living, appointments and social functioning overall.
Our autism services offer helpful opportunities for children and youth with autism to thrive at home, school and in their community. Surrey Place uses a comprehensive clinical approach to help children and youth develop skills in a range of areas.
We also support families with education and coaching to improve family interactions and engagement and the continued growth and development of their children.
Suspected Child Abuse and Neglect Program (SickKids)
The Suspected Child Abuse and Neglect (SCAN) Program is managed by a team of health-care professionals who offer care, support and assessment to children and teenagers who may have been maltreated, and their families.
The SCAN Program provides a link between SickKids and community doctors and hospitals, children’s aid societies, police, schools and other community agencies.
Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. That means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. We can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.
A call to Telehealth Ontario does not replace 911 — that’s always the first number you should call in emergency situations.
The Access Point
The Access Point is a centralized point where you can apply for individual mental health and addictions support services and supportive housing.
The Access Point provides coordinated access to a number of services within a large network of Toronto service providers through one application and intake assessment process.
The Garry Hurvitz Centre for Community Mental Health at Sick Kids
We provide a full range of mental health services for infants, children and youth (to 18 years of age) and their families.
We provide a comprehensive range of early intervention and prevention programs, as well as child and family therapy, outreach, and intensive services. Our intensive services include in-home, day treatment, community transition and live-in supports for children and youth.
We are part of the The Hospital for Sick Children (SickKids) continuum of mental health services for children and youth along with the SickKids Brain and Mental Health Program, SickKids TeleLink Mental Health Program, the SickKids CCMH Learning Institute and our online resources through AboutKidsHealth
Services offered include:
- Mental health assessment and treatment
- Outpatient services
- Day treatment
- Intensive in-home treatment
Toronto Rape Crisis Centre
The Toronto Rape Crisis Centre / Multicultural Women Against Rape (TRCC/MWAR) works towards a violence-free world by providing anti-oppressive, feminist peer support to survivors of gender-based or sexualized violence.
Our crisis line is available 24/7.
We engage in public education, activism, and provide direct individual and group support to survivors and their supporters.
TRCC/MWAR is a grassroots, women and non-binary people run collective.
Waterloo Region Suicide Prevention Council
Waterloo Region Suicide Prevention Council is a community-based non-profit that aims to increase awareness of and engagement in suicide prevention within our community.
We offer 24/7 crisis support through Here 24/7 and (844) 437-3247.
Our ultimate goal is to reduce suicide and its impact. We do so through education, training, and community engagement initiatives utilizing suicide prevention and positive life promotion messaging.
What’s Up Walk-In (WUWI)
The What’s Up Walk-In (WUWI) network is Toronto’s only free, six-day-a-week mental health counselling walk-in service for infants, children, youth, young adults, and families. The service is a collaborative initiative of 6 publicly funded Children and Youth Mental Health agencies that operate 7 sites in the City of Toronto.
The clinics help with issues such as depression, anxiety, self-harm, suicidal ideation, sexual identity matters, bullying, behavioural concerns, addictions, and anything else that might be on one’s mind. Therapists offer walk-in, single, solution focused sessions.
For locations, service hours and contact information, please visit What’s Up Walk-In (WUWI) website.
York Support Services Network
York Support Services Network (YSSN) communicates, connects, and collaborates with people who live with serious mental illness and/or a developmental disability.
If you or a loved one is experiencing a mental health crisis, we can help. If you are thinking about:
- harming yourself or others
- are in personal distress
- just need to speak to someone
We can also offer you:
- in-person support (available in South Simcoe and York Region only)
- support from a crisis peer support worker who has been through a similar experience.
- a safe, supportive space to stay to help you through your crisis with our Short-Term Crisis Bed Program (pending assessment and bed availability)
Youthdale’s Crisis Support Team
You can access the Team by calling 416-363-9990, where we have trained professionals on the line 7 days a week to assess each young person’s risk, mental status and needs through a telephone interview and intake process.
In some circumstances, the Crisis and Mobile Support Team may provide a mobile response within the City of Toronto to the young person’s home or other community setting to support the assessment of the young person and his/her service needs.